Assistant Manager (ASM)
Company: Holiday Station Stores - Workday
Location: Shakopee
Posted on: October 27, 2024
Job Description:
Store 2746557: 1605 Windermere Way, Shakopee, Minnesota
55379Availability - Shift/Days -Flexible Availability -ESSENTIAL
DUTIES:The position includes, but is not limited to, the following
essential job duties, responsibilities and requirements:Customer
Satisfaction: - Provides and coaches store staff to provide
excellent customer service in a courteous, friendly and attentive
manner. -
- Greets customers as they enter the area and thanks customers as
they leave; gives assistance and offers suggestions or
recommendations to the customer. -
- Provides prompt, courteous customer service and professionally
resolves customer issues. Rings up all sales on cash register
properly and accurately, handling money, checks, and other types of
payment received for product sold. -
- Performs multi-function operation of fuel console, lottery
machines, money order machine, telecom transactions, etc.
- Resolves or assists to resolve routine customer concerns within
established guidelines.
- Reports to work on time and follows the dress and appearance
code.
- Facility Condition: - Maintains an awareness of the overall
store facility's condition; notifies the Store Manager of any
equipment failure or maintenance/supply needs; and performs or
directs store staff to perform a variety of general housekeeping
duties including:
- Sweeping and mopping or cleaning floors.
- Dusting and/or washing windows, counters, displays, store areas
and bathrooms.
- Picking up and disposing of trash, litter or debris.
- Cleaning/checking equipment including the coffee machines;
beverage, ice or other refrigeration units; and other machines,
tools and work aids used. -Merchandising: - Monitors and ensures
that product areas are stocked, rotated and displayed to ensure
freshness, appeal and easy customer access. -
- Prepares or assists in preparing product inventory orders.
- Makes price changes in accordance with Company and/or brand
guidelines; places advertising and pricing signage inside or
outside the facility including marquees, ceilings, walls and
windows.
- Sales Controls: -Ensures all shift sales are completed in
accordance with Company policies by entering and coaching store
employees to enter all transactions at the time of purchase at the
correct price using the correct keys/codes, placing all payments
collected in the register and making correct change. - - Financial
Controls: -Keeps accurate cash, sales, payroll and inventory
control records and accounts for variances.
- Prepares and transmits the daily bookkeeping, invoicing, and
gasoline data. -
- Completes daily banking. - Troubleshoots daily close out and
shift sales analysis. -
- Finalizes, transmits, and processes weekly time and attendance
records and payroll.
- Notifies the Store Manager of any sales, cash, inventory or
operating discrepancy.
- Follows Company and/or brand guidelines for product breakage or
spoilage.Staffing Controls: -Oversees the activities of store
employees as directed by the Store Manager.
- Performs shift supervision and assumes Store Manager
responsibilities when needed;
- Schedule employees within Company guidelines and to the needs
of the business to maximize customer service and maintain store
image.
- Performs and trains all duties of the Customer Service
Representative and Lead CSR positions in accordance with Company
and/or brand operating, conduct and performance standards.
- Assists with counseling of employees; provides feedback to help
employees improve performance and gives input on performance
reviews.
- Implement non-discriminatory related management skills while
hiring, training, counseling, mentoring, motivating and separating
employees.Security Controls: - Assists the Store Manager in
maintaining a safe environment for employees and customers and
protecting Company assets such as information, cash, product,
equipment and property.
- Reports all incidents (employee or customer injury, theft,
property damage, improper sanitation or waste disposal, etc.) to
the Store Manager.
- Reports any situation in which unsafe, unlawful or unethical
conduct is or might be occurring.Administrative Controls: -
Prepares or assists in the preparation of periodic sales, product
and operating reports as directed by the Store Manager. - -
- Attends job-related meetings (may be required to work irregular
hours). -
- Controls merchandise, cash shortages, and other selling
expenses. -
- Assists in maintaining proper inventory levels and shift
audits. -
- Performs duties associated with shift change such as counting
the cash drawer and completing end of shift/shift change
reports.
- Provides regular and predicable onsite attendance.
- Performs all duties with minimal supervision. -
- Complete daily store reports and other duties as assigned by
the Store ManagerJOB REQUIREMENTS:
- High school diploma or equivalent plus 6 months to 1 year of
retail and management work experience preferred
- Knowledge of basic business and customer service principles
including planning and organizing, resource management and
leadership skills.
- Ability to communicate information and ideas in a clear and
understandable manner.
- Ability to deal with customers, unanticipated problems or
events using standard procedures.
- Ability to work as scheduled including arriving to work on
time
- Ability to accurately operate a variety of equipment that may
include cash registers or scanners; hot or cold or beverage
dispensers, and other machines or tools.
- Ability to perform essential duties above.
- Ability to work in the physical and work conditions described
below.
- Required to have a valid driver's license and dependable
transportation
- Ability to work opposite shifts of the Store Manager
- Ability to have open availabilityPHYSICAL REQUIREMENTS:The
physical demands described here are representative of those that
must be met by an employee to successfully perform the essential
functions of this job. - Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions. - Physical activity inventory of the position includes:
- Ability to be exposed to cold or warm temperature extremes
performing occasional work in a walk-in cooler and/or freezer and
outdoors
- Ability to occasionally lift and/or carry up to 30 pounds from
ground to overhead (i.e., assisting in stocking/maintaining
inventory levels)
- Ability to occasionally lift and/or carry up to 50 pounds from
ground to waist (i.e., to replenish fountain syrups).
- Ability to grasp, reach and manipulate objects with hands for
entire shift. (This handwork requires eye-hand coordination.
- Ability to push/pull with arms up to a force of 20 pounds
(i.e., utilizing a hand-truck)
- Able to reach overhead for objects
- Ability to bend and twist at waist
- Ability to communicate orally
- Ability to operate a cash register and/or computer
keyboard
- Ability to stoop, kneel, squat, bend, push, and pull
- Ability to work alone
- Be exposed to occasional noise
- Ability to stand and/or walk for an entire shift
- May require climbing a ladder to store and retrieve materials
or place and remove signs)WORK ENVIRONMENT:The work environment
characteristics described here are representative of those an
employee encounters while performing the essential functions of
this job. - Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions. -
Working conditions inventory of the position includes:
- Perform approximately 95% of all work indoors, but will be
required to clean parking lots, gas pumps, take out garbage,
etc.
- Exposure to extreme cold temperatures while performing
occasional work in a walk in cooler and/or freezer
- Exposure to occasional noise
- Work with minimum direction and periodic supervisionJOB
DESCRIPTION ACKNOWLEDGMENTThis Job Description indicates the
general nature and level of work to be performed in this position
and it is not intended to contain or be interpreted as a
comprehensive inventory of all the duties, responsibilities,
functions and qualifications required of the position. - The
incumbent may be asked to perform other duties and will be
evaluated, in part, on performance of the tasks listed in this job
description. -As with all positions, the responsibilities and
duties of this position may change. - The Company reserves the
right to revise this Job Description at any time with or without
notice. This Job Description does not constitute a contract for
employment and either the incumbent or the Company may terminate
employment at any time, for any reason, with or without
notice.Circle K is an Equal Opportunity Employer. The Company
complies with the Americans with Disabilities Act (the ADA) and all
state and local disability laws. -Applicants with disabilities may
be entitled to a reasonable accommodation under the terms of the
ADA and certain state or local laws as long as it does not impose
an undue hardship on the Company. Please inform the Company's Human
Resources Representative if you need assistance completing any
forms or to otherwise participate in the application pro#NTI -
-Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the
ADA) and all state and local disability laws. -Applicants with
disabilities may be entitled to a reasonable accommodation under
the terms of the ADA and certain state or local laws as long as it
does not impose an undue hardship on the Company. Please inform the
Company's Human Resources Representative if you need assistance
completing any forms or to otherwise participate in the application
process.Click below to review information about our company's use
of the federal E-Verify program to check work eligibility:In
EnglishIn Spanish
Keywords: Holiday Station Stores - Workday, Brooklyn Park , Assistant Manager (ASM), Hospitality & Tourism , Shakopee, Minnesota
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